ACALS Privacy Policy

1. General

1.1. At Accessible Care and Lifestyle Services (ACALS), we are committed to protecting the privacy of our clients and website visitors and recognise the importance of protecting personal information.

At Accessible Care and Lifestyle Services (ACALS), we are governed by the Privacy Act of 1988 (Cth) and the Australian Privacy Principles (APPs) which set out standards for the collection, use, disclosure, and management of personal information by Australian Government agencies and businesses. ACALS’ privacy policy is designed to comply with these regulations and to inform our clients and website visitors about our privacy practices.

This Privacy Policy outlines how we collect, use, and disclose personal information in connection with our website and disability services.

1.2. Our Privacy Policy allows you to:

(a) Access your information;

(b) Correct your information; and

(c) Contact us if you are concerned with how your information is being used.

1.3. Accessible Care and Lifestyle Services (ACALS)

In this document ‘We’, ‘Us’, ‘Our’ or ‘the Company’ refers to Accessible Care and Lifestyle Services Pty Ltd (ABN: 33 619 557 612). ACALS is a disability service provider and a NDIS approved provider (approved provider number: 4050036423).

1.4. Applicability of Privacy Policy

This Privacy Policy applies to our website, social media pages (including but not limited to Facebook and Instagram) and any communication between you and us.

2. Personal Information We Collect

2.1. General

We may collect personal information from you when you visit our website, fill out a form, or interact with us in anyway. The personal information we may collect and be held by us about you, may include (where applicable):

    • Name
    • Gender
    • Date of Birth
    • Address
    • Telephone Numbers
    • Email Address
    • ABN/company details
    • Employment application information and
    • Any other relevant information

If you choose not to provide us with your personal information, we may not be able to provide you with the services you require including but not limited to, services provider, recommendations, and advice regarding the same.

3. Use of Personal Information

3.1. General

We use the personal information we collect in order to:

    • Provide you with our services provided to you.
    • Communicate to you in relation to our services, day programs, upcoming events, and activities that we believe may be of interest to you.
    • Assist you with queries you may have.
    • Resolve complaints.
    • Handle complaints and disputes, and detect, investigate, and prevent fraud.
    • Identify and contact individuals who do business with.
    • Train our employees.
    • Conduct customer and market research and analytics to improve the quality of our services.
    • Assess and process employment applications and manage employment issues.

We may also use your information for other purposes with your consent (where consent may be written, verbal, or implied from your conduct) that are consistent with the purpose for which we collected it or as required by law.

3.2. Sensitive Information

This information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. This information will be used by only us:

    • For the primary purpose for which it was obtained.
    • For a secondary purpose directly related to the primary purpose.
    • With your consent, or where required or authorised by law.


3.3. Maintaining Quality and Accuracy of Your Personal Information

We take reasonable precautions to ensure that the personal information we collect, use, and disclose is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. If you find that the information, we have is inaccurate or if any changes are required, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

4. Disclosure of Personal Information

4.1. General

We may disclose your Personal Information in some circumstances, including the following:

    • To third parties where you consent to the use or disclosure.
    • Where required or authorised by law.

We may also disclose your Personal Information to comply with legal obligations, protect our rights or property, or enforce our policies.

5. Security of Personal Information

5.1. General

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. It is safeguarded and protected by a combination of physical, administrative, and technological measures.

We also require our third-party service providers to take reasonable measures to protect your personal information. However, due to the inherent open nature of the Internet we cannot guarantee that communications between you and us, or information stored on the website or our servers, will be free from unauthorised access by third parties such as hackers and your use of our website demonstrates your assumption of this risk.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which we will keep for a minimum of seven (7) years.

6. Use of Cookies and Other Technologies

6.1. General

We may use ‘cookies’ and other tracking technologies to collect information about your use of our website. A ‘cookie’ is a small text file stored on your computer for record keeping. This information may include your IP address, browser type, operating system, and other information about your device. A ‘cookie’ does not identify you personally or contain any other information about you.

ACALS may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our website, your browsing experience, and services for you.

You can set your browser to notify you when you receive a ‘cookie’ so that you can accept or reject it. However, refusing ‘cookies’ may negatively impact the functionality and usability of the website and your browsing experience.

7. Third-Party Websites

7.1. General

Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices of these websites, and we encourage you to review the privacy policies of any third-party websites you visit.

Where reasonable and practicable to do so, we will collect your Personal Information only form you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure you are made aware of the information provided to us by a third party.

8. Updates to Privacy Policy

8.1. General

ACALS reserves the right, at our discretion, to change, modify and add or remove elements of this Privacy Policy at any time without notice. Your continued use of our services, website and communication channels following the posting of any changes to the terms means you accept such changes. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

9. Miscellaneous

9.1. How to contact us

If you wish to notify us of your new contact details, update your personal information, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact our Privacy Officer by:

    • Telephone: 02 8750 0230
    • E-mail: [email protected]
    • Mail: The Privacy Officer, Accessible Care and Lifestyle Services, Shop R1 Building C, 4 Hyde Parade, Campbelltown NSW 2560, Australia


9.2. Making a complaint

If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint via email or mail. Our Privacy Officer will endeavour to:

    • Provide an initial response to your query ot complaint within 10 business days and
    • Investigate and attempt to resolve your query or complaint within 30 business days or longer as necessary in accordance with our internal and complaints and resolution process and will be notified to you by our Privacy Officer.
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